Privacy Policy

At VacPack, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described below.

Information we collect

  • Information you give us: your name, shipping and billing address, and order details when you make a purchase.
  • Information collected automatically: device type, browser, IP address, pages viewed, and how you interact with our site, gathered through cookies and similar technologies.
  • Communications: any messages you send us through our contact form or social channels.

How we use your information

  • To process and ship your orders.
  • To provide customer support and respond to your requests.
  • To honor our 90-day money-back guarantee and process returns or refunds.
  • To improve our website, products, and overall experience.
  • To send you order updates and, where you've opted in, marketing about new products and offers.

How we share your information
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as payment processors, shipping carriers, and analytics providers — and only to the extent they need it to perform their service. We may also disclose information if required by law.

Cookies
We use cookies to keep your cart working, understand site performance, and personalize your experience. You can disable cookies in your browser settings, though some features may not work as well.

Data security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Data retention
We keep your information only as long as needed to fulfill the purposes described here, including meeting legal, accounting, or reporting requirements.

Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. See our "Your Privacy Choices" page for details and how to make a request.

Children's privacy
Our website is not directed to children under 16, and we do not knowingly collect their information.

Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact
Questions about your privacy? Reach out anytime through our Contact page.